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    Brother Printer Support

BROTHER MFC J985DW SUPPORT

MFC J985DW PRINTER WINDOWS SETUP

Connecting your brother MFC J985DW printer to your windows computer allows you to print and scan from your windows computer. You can connect your MFC J985DW printer either using an USB cable or through a wireless network connection. Connecting your J985DW printer using an USB cable allows you to scan and print from your windows setup and it is as follows:

  • Unbox your nee brother MFC J985DW
  • Remove the packing materials from yourJ985DW
  • Open the top cover of your MFC J985DW
  • Move all the eight drum locks to the directions specified.
  • Take away each drum unit and toner cartridge assembly and remove the orange coloured packing materials from each assembly. Also, remove the orange packing materials from the belt unit that is found underneath the drum unit and toner cartridge assembly.
  • Then, shake the drum unit and toner cartridge assembly to each sides to male the toner cartridges move freely.
  • Now, install the drum unit and toner cartridge assembly in the holders as the colours specified in the MFC J985DWprinter and close the top cover.
  • And then, open the paper tray out and extend the paper extension and load enough number of papers. Now, close the paper tray.
  • Connect the power cord to your printer and to an electrical outlet.
  • Poweron your J985DW
  • Connect the USB cable to the computer at once when your MFC J985DWprinter is ready with the first time installation. Also, your computer must be connected to an active network connection.
  • At once when your Computer is connected to the J985DWprinter, the built in drivers for your Brother MFC J985DW printer will automatically gets downloaded in your Brother MFC J985DW
  • While connecting the USB cable, make sure that you place your computer and printer at a minimum distance.

MFC J985DW PRINTER MAC SETUP

  • Unbox your Brother MFC J985DW
  • Remove the packing materials from your J985DW
  • Open the top cover of your MFC J985DW
  • Move all the eight drum locks to the directions specified.
  • Take away each drum unit and toner cartridge assembly and remove the orange coloured packing materials from each assembly. Also, remove the orange packing materials from the belt unit that is found underneath the drum unit and toner cartridge assembly.
  • Then, shake the drum unit and toner cartridge assembly to each sides to male the toner cartridges move freely.
  • Now, install the drum unit and toner cartridge assembly in the holders as the colours specified in the MFC J985DWprinter and close the top cover.
  • And then, open the paper tray out and extend the paper extension and load enough number of papers. Now, close the paper tray.
  • Connect the power cord to your printer and to an electrical outlet.
  • Poweron your J985DW
  • Connect your Mac device to a network connection.
  • In the browser of your device, type brother MFC J985DWdrivers for Mac and search.

Brother MFC J985DW

BROTHER MFC J985DW PRINTER TONER CARTRIDGES INSTALL

Your brother MFC J985DW printer is pre installed with the drum unit and toner cartridge assembly. So, you must simply remove the packing materials and load papers to use it for printing and it is as follows:

  • Unbox your Brother MFC J985DW
  • You will find a drum unit and toner cartridge assembly, a driver installation CD, a reference guide, a power cord, a quick setup guide and a product safety guide along with your MFC J985DW
  • Remove the packing materials from your J985DW
  • Open the top cover of your MFC J985DW
  • Move all the eight drum locks to the directions specified.
  • Take away each drum unit and toner cartridge assembly and remove the orange coloured packing materials from each assembly. Also, remove the orange packing materials from the belt unit that is found underneath the drum unit and toner cartridge assembly. While installing the drum unit and toner cartridge assembly, do not touch anywhere in the assembly as it may damage the assembly cause printing issues.
  • Then, shake the drum unit and toner cartridge assembly to each sides to male the toner cartridges move freely.
  • Now, install the drum unit and toner cartridge assembly in the holders as the colours specified in the MFC J985DWprinter and close the top cover.
  • Open the paper tray that is found under the drum unit.
  • Install the white sheets in the paper tray and adjust the width guides. Do not adjust the width guides too tightly as this may damage your paper and may cause paper stuck issues.

BROTHER MFC J985DW PRINTER SCANNER SETUP

Your brother MFC J985DW printer can scan and you can scan even to an email as follows:

  • Unbox your Brother MFC J985DW
  • Remove the packing materials from your J985DW
  • Open the top cover of your MFC J985DW
  • Move all the eight drum locks to the directions specified.
  • Take away each drum unit and toner cartridge assembly and remove the orange coloured packing materials from each assembly. Also, remove the orange packing materials from the belt unit that is found underneath the drum unit and toner cartridge assembly.
  • Then, shake the drum unit and toner cartridge assembly to each sides to male the toner cartridges move freely.
  • Now, install the drum unit and toner cartridge assembly in the holders as the colours specified in the MFC J985DWprinter and close the top cover.
  • Open the paper tray that is found under the drum unit.
  • Install the white sheets in the paper tray and adjust the width guides. Do not adjust the width guides too tightly as this may damage your paper and may cause paper stuck issues.
  • Connect the power cord to your printer and to an electrical outlet.
  • Poweron your J985DW
  • Power on your computer and connect it to an active network connection.
  • Now, connect your brother MFC J985DWprinter to the same wireless network connection. Also, you must download the necessary drivers for your MFC J985DW
  • Then, press the scan button in your J985DW
  • Click on scan to a PC and click ok.
  • Then, select what you want to scan- email, file or OCR and then click ok.
  • And then select the original type, whether it is 1 sided or 2 sided and then click ok.
  • Now, select the colour of the print you want as black and white or colour print and click ok.
  • You can now scan to your PC from your MFC J985DW

To scan to an Email:

  • Unbox and remove the packing materials from your MFC J985DW
  • Open the front panel of your MFC J985DW
  • Open the top cover of your MFC J985DW
  • Move all the eight drum locks to the directions specified.
  • Take away each drum unit and toner cartridge assembly and remove the orange coloured packing materials from each assembly. Also, remove the orange packing materials from the belt unit that is found underneath the drum unit and toner cartridge assembly.
  • Then, shake the drum unit and toner cartridge assembly to each sides to male the toner cartridges move freely.
  • Now, install the drum unit and toner cartridge assembly in the holders as the colours specified in the MFC J985DWprinter and close the top cover.
  • Open the paper tray and install the white sheets in the paper tray and adjust the width guides. Do not adjust the width guides too tightly as this may damage your paper and may cause paper stuck issues.
  • Connect the power cord and power on your J985DW Load enough number of papers in the input tray.
  • In your brother MFC J985DWprinter, click on settings and then click all settings.
  • Now, click on print reports and then click network configuration. And click on yes to print the report.
  • Locate the IP address and password of your J985DWprinter and mark it for future use.
  • In your computer web browser, enter your MFC J985DWprinter’s IP address and click enter.
  • Enter all the necessary information asked in the desktop, using the print report.
  • Enter the email address to which you must send and then click submit. Now, you will be able to scan to Email.

BROTHER MFC J985DW PRINTER WIRELESS SETUP

  • Unbox your Brother MFC J985DW
  • Remove the packing materials from your J985DW
  • Open the top cover of your MFC J985DW
  • Move all the eight drum locks to the directions specified.
  • Take away each drum unit and toner cartridge assembly and remove the orange coloured packing materials from each assembly. Also, remove the orange packing materials from the belt unit that is found underneath the drum unit and toner cartridge assembly.
  • Then, shake the drum unit and toner cartridge assembly to each sides to male the toner cartridges move freely.
  • Now, install the drum unit and toner cartridge assembly in the holders as the colours specified in the MFC J985DWprinter and close the top cover.
  • Open the paper tray and install the white sheets in the paper tray and adjust the width guides. Do not adjust the width guides too tightly as this may damage your paper and may cause paper stuck issues.
  • Connect the power cord to your printer and to an electrical outlet.
  • Poweron your J985DW
  • In your brother MFC J985DWprinter, click on settings and then click all settings.
  • Now, click on print reports and then click network configuration. And click on yes to print the report.
  • Locate the IP address and password of your 3J985DWprinter and mark it for future use.
  • Now, click on settings and then click all settings.
  • Choose network and then click WLAN.
  • Then select setup wizard and press yes to enable WLAN. You can click no to disable WLAN and it is up to your choice.
  • Your J985DWprinter will search for all the networks and choose your network and press ok.
  • If the wireless connection is successful, your MFC J985DWprinter shows connected in the Computer screen. If your J985DW printer is not connected to your wireless connection, redo the steps again. You have more videos in brother printer support to clarify your doubts on brother MFC J985DW printer wireless connection issues.

BROTHER MFC J985DW PRINTER TROUBLESHOOTING

FIRST TIME INSTALLATION ISSUE:

If your brother MFC J985DW printer is not installed for the first time, open the front panel. Pull the drum unit and toner cartridge assembly and make sure that you have removed all the packing materials from the drum unit, especially the silica gel. Then, push it back to its place and close the front panel. Turn off your MFC J985DW printer and power it on again after some time. This will clear your issue.

REINSTALLING TONER CCARTRIDGE ISSUES:

If your MFC J985DW printer creates trouble after reinstalling the toner cartridges, then power off your MFC J985DW printer. Power on your brother printer and open the front panel. Pull the drum unit out. Take away the toner cartridge and reinstall it again until you hear a sound that it fixes to its position. Then, move the toner cartridge from one end to the other twice or thrice and close the drum unit and front panel. Now, power off your J985DW printer and power on again and your printer would have been ready.

USB CONNECTION ISSUES:

If you find issues with your brother MFC J985DW printer wired connection, please be sure that you do not use a USB hub. Using USB hub may create the connectivity issues. If you have issues with your USB connection, try to reconnect the USB cable to your J985DW printer and to your computer. If you were to encounter the same issue, try a different USB slot. Then, try connecting a different USB cable, as your USB cable must have damaged and in turn will cause connection issues.

SCANNING ISSUES:

If you are not able to scan even after connecting your J985DW printer to a network connection, make sure that you have connected to a wired network connection. Wireless network connection will not support scanning. Only wired network connection allows scanning facility. While scanning, please be sure to choose the correct original type, as it is very important to choose the correct option. Also, give all the necessary information while you are preparing your MFC J985DW printer to scan to a Email feature. Enter your brother MFC J985DW printer’s email address in the from address and your receiving email address in the to address. Enter the subject in the subject field.

DRIVER DOWNLOADING ISSUES:

While installing drivers for your brother MFC J985DW printer in your computer, please download  and install all the drivers and softwares available for your J985DW printer. Downloading specific drivers will not allow you to make use of all the printer facilities.

BROTHER PRINTERS CUSTOMER SUPPORT:

Whenever you underwent a problem with your brother MFC J985DW printer, seek help from the brother printer support. Also, you have a reference guide to help you out in any of the setup issues. If you are not able to correct the issues with your brother MFC J985DW printer, then go ahead for servicing.